Are you in the middle of a seminar and need help? Our customer services would be happy to assist you.

FAQs – Frequently asked questions

A summary of the most frequently asked questions follows. Your question isn't there? Get in touch with us! We would be happy to assist you.

Support

  1. Who can I contact if I have problems with the installation or during the seminar?
    For questions to do with our business simulations, our support team is available to help on phone number +41 41 921 00 93. We are happy to offer expert, straightforward and free assistance.

Licence

  1. How can I acquire a licence?
    A licence is easy and straightforward to acquire. Fill in a contact form or just phone us on +41 41 921 00 93.

Development

  1. Are you developing the simulations further?
    Yes. The simulations are continually being optimised. This is mainly motivated by feedback from our course facilitators. We would also be happy to receive your suggestions for optimisation.

Technical FAQs

  1. Do the simulations run on all operating systems?
    Our management simulations run exclusively on Windows operating systems.

  2. Are administrator's rights needed for the installation of the management simulations?
    Yes. In order to install the management simulations, you must have administrator's rights.

  3. Are there special software conditions required for the simulations?
    Excel must be installed in order to use the simulations. Open Office is also supported by our simulations. Go to download here

Program protection

  1. Are the management simulations protected?
    Yes. All simulations are protected with a USB Sentinel protection key.

  2. Where can I get the Sentinel protection key?
    If you apply for a licence, a protection key will be made available for you for the duration of the licence.

  3. What can I do if my Sentinel key does not work?
    Have you installed the Sentinel key driver? If so, contact us by phone: +41 41 921 00 93.

Downloads / Materials

  1. What is there in the download section?
    In our download section, we have the latest materials for our management simulations. These have been created by us or other course facilitators, but approved by us.

  2. How do I access a login for the download section?
    If you have applied for a licence from us, you will automatically receive access to the download section with continually updated materials.

  3. Forgotten your login access data?
    Get in touch with us. We will be happy to resend the data to you.